We’re so excited to have you on board and can’t wait to help you enjoy a spotless, stress-free home.
When booking a cleaning with us you're opting into Calls, Texts and Emails updating you about the status of your cleaning, you are able to opt-out at anytime.
Please take down our Customer Service/Cleaning Feedback phone number, are you ready? 1 (856) 856-5685. You can call or text that number at anytime for assistance after we get off this call, and don't worry we will text you the number as well.
Please refer to our Terms and Conditions/Warranty of Service, regarding payments, reschedules and cancellations. We have a 24 hour policy regarding reschedule and cancellation. We will send you a link to these as well.
We take a card on file and/or small deposit ahead of your appointment. 48 hours prior to your cleaning, we send you a message to CONFIRM the cleaning. Once confirmed, 24 hours BEFORE your cleaning, we will Pre-Authorize, or place a temporary hold to ensure funds are available. Any delays in funding will result in a delay of services.
Please ensure electricity, lights, and running water are available. Remember the 2-hour arrival window.
Please make sure we have arranged a way for the cleaners to gain access for the cleaning.
Call Our Customer Service Line at
Google backs our work, offering up to $2,000 in protection if you're not satisfied with our service.*
Our credentials, licenses, and insurance have all been checked by Google, so you can trust that we meet the highest industry standards.
We’re committed to providing exceptional cleaning services that meet Google’s quality assurance.
Booked a deep clean for today and I'm very happy with the results! Good pricing overall and they did a great job
Brianna A.
The team did a great job!
We're excited to have found them.
Sarah F.
Subscribe for just $50/month. This membership unlocks exclusive access to our top-tier cleaning services at prices up to 60% off.
Try Our New Special 2 Hour Cleaning. Ideal for 2 Bed/2 Bath home. Save over $200 when you book our new promotion.
We offer plenty of discounts and promo codes to help reduce cost for your next cleaning. See what promo codes are available to you.
Our Customer Service Hours Are:
Mon-Sat: 9am-5pm (EST)
Sunday: Closed
Cleanings can be made available all 7 days if give enough time.
Tina’s Clean Team is here to help!
Please keep in mind our customer service business hours when trying to contact us.
Those hours are : Monday to Friday: 9am-5pm Sundays: Closed
You can reach us via:
Phone: 1 (856) 856-5685.
Live chat:
Email: tina@tinascleanteam.com
All those options are available during our business hours. We are quick to respond during those hours. If we do not reply, please leave us a voicemail or call our main line (609) 831-4455. Thank you for your patience.
We understand things happen! You may cancel any of your appointments by visiting your account or giving us a text or call. Keep in mind that any cancellations or reschedules made after 12:00 PM the day before your cleaning will result in a $50 cancellation fee. You can also contact us if you wish to cancel your appointment.
We only ask you to notify us by 12:00 PM the day before your appointment if you wish to cancel or reschedule to avoid a $50 same day cancellation fee. If you cancel or reschedule your appointment online after 12:00 PM for a next-day cleaning, you will also get charged a $50 fee.
For Flat Rate cleanings, we do not have set time requirements for the providers. Instead, the provider(s) stay as long as necessary to complete the service. Cleanings may vary based on the condition of the home as well as the size and extras selected. We will always reach out and give options if any cleaning needs to be adjusted. Our PriorityList Cleaning is our only cleaning that will be booked hourly with a 2 hour total minimum.
To receive an instant quote, you can visit our ‘Book Now‘ page. Fill in as much detail about your home currently and the service you need. An instant quote will be given to you. Then all you need to do is put a card on file to get your cleaning reserved on our calendar. If you wish to receive a quote via phone, you can reach our sales team directly +1 856-474-3437.
Typically we send our cleaners in teams of two but we leave that up to our teams to coordinate. If you wish to request more cleaners, you can either contact us or try rescheduling the service with a specific team if you have one in mind.
Its easy! When you book online please enter your coupon code during the check-out page. The coupon field is labeled ‘Have a Coupon Code?’ and can be found right where ‘Enter Payment Details’ is located. You can also use a promo code over the phone. Let our representative know, and they will apply the discount to the booking.
You do not. However, we encourage customers to provide detailed instructions during the booking process. Such as what needs to be done, special requests, how to get into the home, and how to lock up as well. We typically prefer customers to be home to do thorough walk through before, during, or after the cleaning to ensure satisfaction.
Your card is charged AFTER the appointment is completed. Even though you are not charged until after the cleaning, our system will put a small hold on your card to ensure funds are available. If you cancel the booking prior to the visit, the hold will be automatically released.
To learn about everything that is offered and not offered, you can visit our services page: https://www.tinascleanteam.com/services
If you wish to work for Tina’s Clean Team please fill out your application by visiting this link: https://tinascleanteam.com/become-a-cleaner
Call us at 1 (856) 856-5685 or send us an email: tina@tinascleanteam.com