House cleaning questions, answered
Booking, price, what gets cleaned, who comes to your home and what happens if something is wrong. Every answer here matches the answer on the page it comes from.
The short version
Tina’s Clean Team is a local residential and commercial cleaning company serving South Jersey since 1998, and now Central Jersey. The booking form shows your price before you submit, a booking is a request until it is confirmed, and if something in your booked scope is missed, you tell the office within 24 hours.
Is my appointment confirmed as soon as I submit the form?
Submitting sends a booking request. We review the details and match an available cleaning professional, then confirmation and schedule updates are sent by email and text.
How soon can you clean my home?
Need a cleaning soon? We can often match customers with an available cleaner same day or within 24 to 48 hours, depending on location, service and schedule.
What time will the cleaning professionals arrive?
Plan for a 2-hour arrival window rather than a single arrival time. The cleanings booked before yours can take more or less time than expected, and the window absorbs that.
Do you service my address?
We serve South Jersey and Central Jersey, including Burlington, Camden, Gloucester and Mercer counties. Enter your address in the booking form and we check it against the current service area before confirming the appointment.
Which cleaning service should I book?
Standard house cleaning (RoutineCare) is for homes that are already kept up. Deep cleaning (PureRenewal) is a one-time reset for homes that need more attention, and it’s where we’d start if it’s been a while. Move-in and move-out cleaning (CleanStart) is for empty homes. Post-construction cleaning (RemodelRevive) handles renovation dust, and Heavy-Duty Cleanup (ClutterCare) is for homes that need junk removal before a deep clean. Not sure? Call or text and we’ll tell you which one we’d book.
Can I book a one-time house cleaning?
Yes. Standard house cleaning can be booked one time, or weekly, every other week, every 4 weeks or twice a year, with no long-term contract.
How often should I schedule house cleaning?
Standard house cleaning can be booked one time, weekly, every other week, every 4 weeks or twice a year. Weekly suits busy homes with kids, pets or a lot of traffic, every other week suits homes you keep tidy day to day, and every 4 weeks suits smaller or quieter homes. Call or text and we’ll tell you what we’d book for your home.
How much does house cleaning cost in South Jersey?
Every cleaning is custom quoted to fit your home. Your price is based on home size, cleaning type, current condition, frequency and the add-ons you choose, and the booking form shows it before you submit, so you see the number before you book. Prefer a set price? The fixed-hour Specials are two cleaning professionals for 2 hours at $198, 3 hours at $298 or 4 hours at $398.
Why don’t you publish a price list?
Because two homes the same size can need very different amounts of work. So the price is calculated from your details instead.
How much are the cleaning specials?
2 hours with two cleaners for $198, 3 hours for $298, or 4 hours for $398. They are the only fixed prices Tina’s publishes.
How do I pay, and when am I charged?
Visa, Mastercard, American Express and Discover. No cash, no checks, no exceptions. 48 hours before your cleaning, a temporary preauthorization is placed on your card to secure the appointment. It’s a hold, not a charge. Your card is charged once the cleaning is complete.
What happens if I cancel or reschedule?
Cancel or reschedule free of charge more than 24 hours before the appointment. Inside 24 hours, a late cancellation is $60 and a late reschedule is $30.
Can I use SELFBOOK20 on TinaCare+?
No. SELFBOOK20 takes $20 off an eligible cleaning you book yourself online, and TinaCare+ and the $198 Special are excluded.
How do I get the 15% community discount?
Contact Tina’s before booking so the team can confirm the offer. It covers an eligible cleaning for veterans, first responders, teachers and seniors 65 and over.
How does TinaCare+ work?
TinaCare+ is a 3-visit introductory plan. Visit 1 includes the deeper-clean upgrade, then visits 2 and 3 are recurring cleanings. Complete all 3 visits to keep the discounted first-clean price. If you cancel before all 3 visits are completed, the remaining difference between the discounted first-clean price and the regular first-clean price becomes due. After visit 3, there’s no long-term contract.
What happens if I cancel before visit 3?
If you cancel before all 3 visits are completed, the remaining difference between the discounted first-clean price and the regular first-clean price becomes due.
Is the CleanStart+ move-in clean discounted?
Yes. The move-in clean on CleanStart+ is discounted, then 2 recurring visits follow at your new home.
What’s the difference between a standard clean and a deep clean?
A standard clean maintains a home that’s already kept up. A deep clean is unconditional: every item on the list is cleaned whether or not it looks like it needs it, including baseboards, door frames, light switches, ceiling fans, cobwebs, stair railings, fully wiped cabinet fronts, a descaled sink and treated grout.
Should my first cleaning be a deep clean?
If the home hasn’t had a professional clean in a while, yes. Start with a deep clean, then keep it up with regular visits, so every visit after the first one is maintenance instead of catch-up. TinaCare+ is built that way.
Is move-out cleaning the same as deep cleaning?
No. Both clean every item on their checklist every time, but a move-in or move-out clean is built for a home that is empty, or about to be, where an empty home shows every surface. A deep clean is for a home that is lived in.
Is the inside of the fridge and oven included?
No. On standard, deep and move-in or move-out cleaning they are add-ons you choose at booking, along with the inside of cabinets and drawers.
Do I need to provide cleaning supplies?
No. Standard supplies and equipment are provided for the service you selected.
What if my home needs more time than I booked?
You get options before any extra work is added: add time, focus on your priorities, or schedule another visit. Nothing is added without your approval.
Can I ask for one extra thing on the day?
Need one small thing done while we are there? Tell us before your appointment and we will do our best to fit it in if time allows. Bigger jobs, like the inside of the fridge or oven, are add-ons you can pick when you book.
Should I clean before the cleaner comes?
No. Clear the counters, shelves and tables you want wiped, because those are wiped when they are clear of clutter. Condition is a price factor, not a judgment.
What is heavy-duty cleanup?
Heavy-duty cleanup (ClutterCare) is a two-stage service: junk and garbage removal first, then a deep clean of the home, sometimes in one day. It’s for homes where clutter and trash have built up past what a regular cleaning can reach. It starts with an assessment rather than online booking.
Do I need to be home for the cleaning?
You do not need to be home. Entry, alarm, parking, pet and lock-up instructions can be provided in advance. Tell us about restricted rooms or anything else the cleaning professional should know.
What if I want certain rooms left alone?
Tell the office before your appointment so it can be arranged ahead of the visit, rather than raised on the day.
Does Tina’s Clean Team employ the cleaners?
No. Tina’s operates as a contracted network. Tina’s Clean Team is the service provider of record for your cleaning, and independent cleaning professionals are subcontracted to perform it. Each one is background checked and insured, and verified before taking a job. Your booking, your payment and your support run through Tina’s.
Are the cleaning professionals background checked and insured?
Yes. Every cleaning professional is background checked and insured before being matched to a home, and that is verified at intake. Tina’s also carries its own coverage in addition to the coverage each cleaning professional carries.
Will I get the same cleaner every time?
We try to keep continuity when schedules allow, but the same cleaner is not promised for every visit.
How many people will be in my home?
Residential cleanings are done by teams of 2 to 4 cleaning professionals, with the standard supplies and equipment for the service you booked.
What do I do if something was missed?
Walk through before the cleaning professional leaves and tell us if anything in your booked scope was missed, so it can be fixed on the spot. If you notice it later, contact the office within 24 hours and we will send a cleaner back to re-clean it at no charge, or take care of it at your next scheduled cleaning. Contact the office rather than the cleaning professional, so the job is closed out correctly.
What if something is damaged?
Call or text the office at (609) 831-4455 and tell us what happened. Damage caused during a cleaning is the responsibility of the cleaning professional who did the work, and every cleaning professional carries their own insurance, which Tina’s verifies at intake.
How long has Tina’s Clean Team been in business?
Tina’s Clean Team has served South Jersey since 1998.
What areas does Tina’s Clean Team serve?
South Jersey and Central Jersey, including Burlington, Camden, Gloucester and Mercer counties. If you are not sure we reach your town, call or text (609) 831-4455 and ask, or check the county page for your area.
What are your hours, and how do I reach you?
The office is open Monday to Saturday, 9 AM to 5 PM. Call or text (609) 831-4455, or use the contact form. Online booking is open any time, and a booking request is confirmed once the details are reviewed and an available cleaning professional is matched.
How is Tina’s Clean Team rated?
4.8 stars from 98 Google reviews. It is the only rating published anywhere on this site.
What kinds of commercial spaces do you clean?
Offices, retail, medical and dental offices, property common areas and most other commercial spaces. If a space needs a specialized certification, we’ll tell you before you book.
How is commercial cleaning priced?
Commercial cleaning is quoted. Tell us about the space and add photos if you can: most spaces are quoted from the details and photos, and larger or more detailed spaces get a free on-site walkthrough. Either way the quote comes with a written scope, and commercial invoices are due within 30 days at most.
How fast will I hear back about a commercial quote?
We reply to commercial requests within one business day.
Do commercial customers sign a long-term contract?
No. There are no long-term contracts for commercial customers.
Ask the office, or book now
The office is open Mon to Sat, 9 AM to 5 PM. Online booking is open any time.
Call or Text (609) 831-4455