Choose your service and tell us about your home, and the booking form calculates your price before you submit. Submitting sends a booking request. The appointment is confirmed once the details are reviewed and an available cleaning professional is matched, and confirmation and schedule updates are sent by email and text.
Price firstcalculated before you submit
Teams of 2 to 4vetted cleaning professionals
2-hour arrival windowplan your day around it
Cards onlyVisa, Mastercard, Amex, Discover
Step by step
From the booking form to the walkthrough
1
Tell us about the home
Pick the service, then enter the home’s size, its condition, how often you want it cleaned and any add-ons. The form calculates your price from those details, so you see it before you submit.
2
We review and match
Submitting sends a booking request, not a confirmed appointment. Tina’s reviews the details and matches an available team of 2 to 4 vetted, background-checked, insured cleaning professionals to your date and area.
3
Cleaning day
Plan for a 2-hour arrival window. Your cleaning professionals arrive with the standard supplies and equipment for the service you booked. You do not need to be home, as long as entry instructions are in place.
4
The walkthrough
If you are home, walk through before the cleaning professional leaves and point out anything missed, so it can be fixed on the spot. Notice it later? Contact the office within 24 hours and we will send a cleaner back to re-clean it at no charge, or take care of it at your next scheduled cleaning.
Contact the office, not the cleaning professional. Tina’s stays your contact for booking, communication, payment and support.
On the day
What cleaning day actually looks like
A 2-hour arrival window
Plan for a 2-hour arrival window rather than a single time. The cleanings booked before yours can take more or less time than expected, and the window absorbs that instead of pushing it onto you.
You do not need to be home
Entry, alarm, parking, pet and lock-up instructions can be provided in advance. Tell us about restricted rooms or anything the cleaning professional should know before the visit.
Supplies come with the cleaning professionals
Standard supplies and equipment are provided for the service you selected, so there is nothing to buy or leave out.
If the home needs more time
You get options before any extra work is added: add time, focus on your priorities, or schedule another visit. Nothing is added without your approval.
One small extra thing
Need one small thing done while we are there? Tell us before your appointment and we will do our best to fit it in if time allows. Bigger jobs, like the inside of the fridge or oven, are add-ons you can pick when you book.
★★★★★
“I appreciated their positive attitude and kindness throughout the whole process. We were very happy of the final outcome. This experience made me have faith in customer service again.”
Helen Sim · Google review
Payment and changes
The money and scheduling rules, written out
The card hold, payment and cancellation rules in full, on the page rather than in the small print.
How you pay
Visa, Mastercard, American Express and Discover. No cash, no checks, no exceptions.
What your price is based on
Home size, cleaning type, current condition, frequency, the add-ons you select, and reserved time where it applies. The booking form calculates it from your details before you submit.
48 hours before
A temporary preauthorization is placed on your card to secure the appointment. It’s a hold, not a charge.
After the cleaning
Your card is charged once the cleaning is complete.
Cancelling or rescheduling
Free of charge more than 24 hours before the appointment. Inside 24 hours, a late cancellation is $60 and a late reschedule is $30.
Contracts
No long-term contracts, residential or commercial. Set a recurring schedule and change it when your schedule changes.
If something in your booked scope was missed
Walk through before the cleaning professional leaves and tell us, so it can be fixed on the spot. If you notice it later, contact the office within 24 hours and we will send a cleaner back to re-clean it at no charge, or take care of it at your next scheduled cleaning.
Questions about any of this before you book? Call or text (609) 831-4455, Mon to Sat, 9 AM to 5 PM.
Who cleans your home
The people, said plainly
Tina’s Clean Team is a local company that books, coordinates and stands behind your cleaning. The cleaning itself is performed by independent cleaning professionals we contract with, each background checked and insured, and verified before they take a job. Your agreement, your payment and your support all run through Tina’s, so if anything is wrong you come back to us and we make it right.
Vetted and insured
Every cleaning professional is background checked and insured before being matched to a home.
Teams of 2 to 4
Residential cleanings are done by teams of 2 to 4 cleaning professionals.
Same cleaner?
We try to keep continuity when schedules allow, but the same cleaner is not promised for every visit.
One point of contact
Tina’s remains your central contact for booking, communication, payment and customer support.
Is my booking confirmed as soon as I submit the form?
No. Submitting the form sends a booking request. The appointment is confirmed after the details are reviewed and an available cleaning professional is matched to your date and area. Confirmation and schedule updates are sent by email and text.
How soon can you clean my home?
Need a cleaning soon? We can often match customers with an available cleaner same day or within 24 to 48 hours, depending on location, service and schedule.
How do I know what it will cost before I book?
The booking form calculates your price from your details before you submit. Price is based on home size, cleaning type, current condition, frequency, the add-ons you select, and reserved time where it applies.
What time will the cleaning professionals arrive?
Plan for a 2-hour arrival window rather than a single arrival time. The cleanings booked before yours can take more or less time than expected, and the window absorbs that.
Do I need to be home for the cleaning?
You do not need to be home. Entry, alarm, parking, pet and lock-up instructions can be provided in advance. Tell us about restricted rooms or anything else the cleaning professional should know.
Do I need to provide cleaning supplies?
No. Standard supplies and equipment are provided for the service you selected.
What if my home needs more time than I booked?
You get options before any extra work is added: add time, focus on your priorities, or schedule another visit. Nothing is added without your approval.
How do I pay, and when am I charged?
Visa, Mastercard, American Express and Discover. No cash, no checks, no exceptions. 48 hours before your cleaning, a temporary preauthorization is placed on your card to secure the appointment. It’s a hold, not a charge. Your card is charged once the cleaning is complete.
What happens if I cancel or reschedule?
Cancel or reschedule free of charge more than 24 hours before the appointment. Inside 24 hours, a late cancellation is $60 and a late reschedule is $30.
Will I get the same cleaner every time?
We try to keep continuity when schedules allow, but the same cleaner is not promised for every visit.
Can I ask for one extra thing on the day?
Need one small thing done while we are there? Tell us before your appointment and we will do our best to fit it in if time allows. Bigger jobs, like the inside of the fridge or oven, are add-ons you can pick when you book.
What do I do if something was missed?
Walk through before the cleaning professional leaves and tell us if anything in your booked scope was missed, so it can be fixed on the spot. If you notice it later, contact the office within 24 hours and we will send a cleaner back to re-clean it at no charge, or take care of it at your next scheduled cleaning. Contact the office rather than the cleaning professional, so the job is closed out correctly.
Ready when you are
Start with your price
Tell us about your home and see the price before you submit, with no long-term contract to sign.
