5 questions to ask before you hire a house cleaner

Before you hire a house cleaner, ask five things. Are the cleaners background-checked and insured? What happens if something is missed? Do I need to be home? How is the price set, and when do I see it? Who is my contact once it's booked?

Are the cleaners background-checked and insured?

This one comes first because it's the one you can't fix after the fact.

At Tina's, yes on both. Tina's coordinates cleanings with vetted, background-checked, insured cleaning professionals.

The cleaning professionals Tina's works with carry their own coverage, and Tina's verifies it at intake. Tina's then carries its own coverage in addition to theirs.

When you ask another company this question, listen for who holds the insurance and who checks it. "We're insured" can mean a lot of different things.

What happens if something is missed?

Tell us as soon as you can. A return visit to correct the work comes first, before any other resolution, and Tina's arranges it.

Do I need to be home?

No. Entry, alarm, parking, pet and lock-up instructions can be provided in advance, so the cleaning can happen while you're at work or away.

Plan for a 2 hour arrival window.

"I live out of state and had to help with selling my parents' house from afar. It was nerve-wracking to hire cleaners, knowing I couldn't actually be there to check up on the cleaning myself. They answered questions quickly leading up to the cleaning, and they also asked for my feedback afterward. My realtor's report is that they did a perfect job getting the house ready for listing!"

D'orazia Airone, Google review

How is the price set, and when do I see it?

Price is based on home size, cleaning type, current condition, frequency, selected add-ons, and reserved time where it applies. The booking form calculates your price from your details before you submit. You see the number first, then decide.

If the home needs more time, you get options before extra work is added. Nothing is added without your approval.

The only fixed prices Tina's publishes are the fixed-hour Specials: 2 hours with two cleaners for $198, 3 hours for $298, 4 hours for $398.

Who is my contact once it's booked?

Tina's. Tina's remains your central contact for booking, communication, payment and customer support.

Tina's operates as a contracted network: Tina's is the service provider of record, and the cleaning itself is performed by independent cleaning professionals Tina's subcontracts. Your agreement, your payment and your support all run through Tina's, so if anything is wrong, you come back to us.

Also know what "booked" means. Submitting the form sends a booking request. The appointment is confirmed after the details are reviewed and an available cleaning professional is matched. Confirmation and schedule updates are sent by email and text.

We try to keep continuity when schedules allow, but the same cleaner is not promised for every visit.

FAQ

Are Tina's cleaning professionals background-checked and insured? Yes. Each cleaning professional is background-checked and carries their own insurance, verified by Tina's at intake. Tina's also carries its own coverage on top of theirs.

What happens if something is missed? Tell us as soon as you can. A return visit to correct the work comes first, before any other resolution, and Tina's arranges it.

Do I need to be home for the cleaning? No. Entry, alarm, parking, pet and lock-up instructions can be provided in advance.

Who do I contact after I book? Tina's. Tina's remains your central contact for booking, communication, payment and customer support, and confirmation and schedule updates are sent by email and text.

Will I get the same cleaner every time? It isn't promised. We try to keep continuity when schedules allow, but the same cleaner is not promised for every visit.

Book a cleaning

Book online any time at tinascleanteam.com/book-now and see your price before you submit. Or call or text (609) 831-4455, Monday to Friday, 9 AM to 5 PM. Learn more about house cleaning.